Art. 1 Scope

The execution of an order is carried out under the following conditions of the furniture transport specialist group of the Swiss Commercial Vehicle Association ASTAG, unless mandatory legal regulations conflict with them. 

Art. 2 General

The order must contain all information necessary for proper execution, such as references to regulated goods (e.g. dangerous goods) and those that require special treatment. The carrier carefully checks the order given to him; However, he is not obliged to check the contents of transport containers or shipments, nor to carry out weight or dimension checks. If the carrier discovers anything unclear, he will clarify it with the client as quickly as possible. The loading space that exceeds the volume agreed with the client remains at the disposal of the carrier. The latter is entitled to transfer the execution of the accepted order to another carrier. 

Art. 3 Transport acceptance in general

Every order assumes that it can be carried out under normal conditions; The main roads as well as the streets and paths to the houses where loading and unloading take place must be accessible for transport vehicles. For front gardens and the like, the normal access conditions are a maximum of 15 meters between the vehicle and the house entrance. Corridors, stairs, etc. should enable smooth transport. Furthermore, it is assumed that the official regulations allow execution in the intended manner. In all other cases, the moving price increases depending on the additional expenses. 

Art. 4 Obligations of the carrier

The carrier is obliged to provide the means of transport necessary to carry out the order at the agreed time. The carrier carries out the order in accordance with the contract and with the necessary care. The delivery of the freight to the destination must take place immediately after the arrival of the transport or as agreed. 

Art. 5 Obligations of the client

The client must ensure suitable packaging materials. He must inform Move Swiss Group in a timely manner of the recipient's address, the place of delivery and the local conditions. The client is obliged to inform the Move Swiss Group of the special nature of the goods being transported and their susceptibility to damage. The client must ensure that the transport work, loading and unloading can begin at the agreed time or immediately after the transport vehicles arrive. Unless otherwise agreed, the client is responsible for obtaining all documents, permits and barriers required to carry out the transport. The client is obliged to truthfully declare the transported goods and assumes full responsibility towards U company as well as the railway and customs authorities or other authorities. Without instructions in this regard from the client, the MOVE SWISS GROUP is entitled to treat the transported goods as relocation goods. The client is responsible for obtaining the necessary customs documents and is responsible for their accuracy. The client is responsible for all consequences resulting from the absence, late delivery and incompleteness or incorrectness of these documents. He is liable to the MOVE SWISS GROUP for all expenses resulting from the customs treatment of the transported goods. The price for customs clearance costs assumes normal processing. MOVE SWISS GROUP must be compensated accordingly for extended customs stays and special negotiations with the responsible authorities. The MOVE SWISS GROUP is not obliged to advance freight, customs and duties. The MOVE SWISS GROUP can request advance payments from the client in the respective currency. If the company MOVE SWISS GROUP makes a submission, the submission commission and interest as well as an appropriate exchange rate loss must be reimbursed. 

Art. 6 Prices

The price is calculated based on effort or a flat rate. However, the following applications are not included in the price and are subject to special agreements in the offer. 

• 1. Packing and unpacking the goods to be moved, in particular packaging work that must be carried out by MOVE SWISS GROUP on the day of the move.
• 2. Special outward or return transport of packing material as well as its rental or purchase.
• 3. Dismantling and assembling complicated or new furniture that requires special time or the involvement of a specialist.
• 4. The transport of refrigerators/chests over 200 l, pianos, grand pianos, cash register cabinets and other items weighing more than 100 kg
• 5. Removing and attaching pictures, mirrors, clocks, lamps, curtains, fixtures, etc.
• 6. The additional expense for items that have to be transported through windows or over balconies
• 7. Customs clearance, customs duties and customs charges
• 8. Road taxes and ferry costs as well as official fees of all kinds
• 9. Additional expenses or additional services in the interest of the move, even without a special order
• 10. Additional expenses due to weather conditions or if the transport vehicle cannot be driven to the front of the house on closed or opened streets, as well as for waiting times for the transport vehicle and the staff, which is not the fault of the MOVE SWISS GROUP company
• 11. Furthermore, appropriate surcharges for carrying the goods on long or unusual routes, unless these circumstances were expressly taken into account in the price agreement, as well as additional costs that arise from detours if the direct routes are blocked or cannot be used

Art. 7 Payment

Removals must generally be paid for in cash or by immediate transfer to our company account. The transport price is due before unloading. Advance payment must be made for transport abroad. 

Art. 8 Rescheduling/withdrawal of the client

The client has the right to reschedule a transport that is in progress against full compensation for the damage caused to the company MOVE SWISS GROUP.
 Any withdrawal by the client must be made in writing. In the event of cancellation within 14 calendar days before the planned move, 30 % of the amount stated in the offer is owed in the sense of a flat-rate compensation for expenses, efforts and activities.
 If the client withdraws within 28 hours before the planned move, 80 % of the amount stated in the offer is owed. If the company MOVE SWISS GROUP proves that there was greater damage, this must also be compensated. 

Art. 9 Liability

The company MOVE SWISS GROUP is only liable for damage that can be proven to have been caused by gross negligence on the part of its staff. It is only liable if it does not prove that it took all the care required under the circumstances to prevent damage of this type or that the damage would have occurred even if this care had been exercised.
 The MOVE SWISS GROUP company is only liable for transported goods whose packaging materials meet normal transport requirements. Fragile objects, lamps, lampshades, plants, technical devices (televisions, computers, etc.) require suitable packaging material/type. 442 OR). MOVE SWISS GROUP is only liable for damage to the contents of boxes and other containers if the packing and unpacking was carried out by its own staff or by auxiliary staff commissioned by it. The MOVE SWISS GROUP's liability is in any case limited to the costs of any possible repairs or compensation for diminished value, excluding any replacement service. 

Art. 10 Disclaimer

The MOVE SWISS GROUP is exempt from liability if loss or damage was caused by the fault of the client, an instruction given by the client without the involvement of the MOVE SWISS GROUP, some defects in the goods to be moved or by circumstances over which the entrepreneur has no influence.
 In the event of breakage or damage to particularly vulnerable items such as marble, glass and porcelain plates, stucco frames, candlesticks, software as well as loss of data and other items of great sensitivity (plants, animals, etc.), the MOVE SWISS GROUP is exempt from liability, provided that the usual Precautionary measures were applied.
 Cash and valuables are excluded from liability. MOVE SWISS GROUP assumes no liability for valuables such as jewelry, documents, art objects, antiques and collector's items.
 If loading or delivery is delayed due to breakdown, accident, weather conditions or other reasons for which the MOVE SWISS GROUP is not responsible, the client is not entitled to any compensation.
 Without mutual agreement, the MOVE SWISS GROUP company is not liable for delays caused by failure to provide means of transport on time or by non-compliance with the regulatory deadlines by other transport companies involved in the transport. The resulting costs (demurrage, interim storage, etc.) are borne by the client. The company MOVE SWISS GROUP is also not liable for any damage or loss that may arise from such circumstances. 

Art. 11 Notification of defects

The client must inspect the freight immediately after unloading. Complaints about loss or damage must be made immediately upon delivery of the transported goods and must also be confirmed in writing to MOVE SWISS GROUP within three days.
 Any external damage that is not immediately visible must be reported to MOVE SWISS GROUP in writing within three days of the service being provided.
 After these deadlines, no more complaints can be considered.

Art. 12 Place of jurisdiction and applicable law

The registered office of MOVE SWISS GROUP is the place of jurisdiction for the assessment of all claims in dispute between the contracting parties. Swiss law applies.

Art. 13 Insurance

When booking a move, all moving goods are insured with business liability, carrier and liability insurance up to CHF 100,000 and transport insurance up to 5 million.